Privacy Policy
1. Introduction
ActionPAL ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our software, website, and services (collectively, the "Service").
By using the Service, you consent to the data practices described in this policy. If you do not agree with our policies and practices, please do not use our Service.
2. Information We Collect
2.1 Information You Provide
| Data Type | Examples | Purpose |
|---|---|---|
| Account Information | Email, username, password (hashed) | Account creation & authentication |
| Profile Information | Name (optional) | Personalization |
| Payment Information | Processed by Stripe/PayPal (we don't store card numbers) | Subscription billing |
| Support Communications | Emails, support tickets | Customer support |
2.2 Information Collected Automatically
| Data Type | Examples | Purpose |
|---|---|---|
| Device Information | Operating system, hardware ID (for licensing) | License validation, compatibility |
| Usage Data | Features used, session duration | Product improvement |
| Log Data | IP address, browser type, access times | Security, troubleshooting |
ActionPAL does NOT collect, store, or transmit:
- Your macro recordings or automation scripts
- Screenshots or screen content
- Keystrokes or mouse movements
- Personal files or documents
- Data from other applications
Your automations stay on your device. We have no access to what you automate.
3. How We Use Your Information
We use the information we collect to:
- Provide the Service: Create accounts, authenticate users, process subscriptions
- Improve the Service: Analyze usage patterns, fix bugs, develop new features
- Communicate: Send service updates, security alerts, support responses
- Security: Detect fraud, prevent abuse, protect users
- Legal Compliance: Comply with applicable laws and regulations
We do NOT use your information for:
- Selling to third parties
- Targeted advertising
- Profiling for unrelated purposes
4. Data Storage & Security
We implement industry-standard security measures to protect your data:
- Encryption: All data is encrypted in transit (TLS 1.3) and at rest (AES-256)
- Password Security: Passwords are hashed using Argon2ID (never stored in plain text)
- Access Controls: Strict access controls limit who can access user data
- Regular Audits: We conduct regular security assessments
- Secure Infrastructure: Data is stored on secure, reputable cloud providers
While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
5. Information Sharing
We may share your information only in the following circumstances:
- Service Providers: Third parties who help us operate (payment processors, hosting providers) under strict confidentiality agreements
- Legal Requirements: When required by law, court order, or government request
- Safety: To protect the rights, property, or safety of ActionPAL, our users, or others
- Business Transfers: In connection with a merger, acquisition, or sale of assets (you will be notified)
- With Your Consent: When you explicitly authorize us to share
We do NOT sell your personal information to third parties.
6. Cookies & Tracking
Our website uses cookies and similar technologies:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential | Authentication, security, basic functionality | Session / 7 days |
| Preferences | Remember your settings (theme, language) | 1 year |
| Analytics | Understand how visitors use our site | 2 years |
You can control cookies through your browser settings. Disabling essential cookies may affect functionality.
7. Your Rights
Depending on your location, you may have the following rights:
- Access: Request a copy of your personal data
- Correction: Request correction of inaccurate data
- Deletion: Request deletion of your data ("right to be forgotten")
- Portability: Receive your data in a portable format
- Objection: Object to certain processing of your data
- Restriction: Request restriction of processing
- Withdraw Consent: Withdraw consent where processing is based on consent
To exercise these rights, contact us at privacy@actionpal.net. We will respond within 30 days.
You can delete your account at any time from your account settings or by contacting us. Upon deletion, we will remove your personal data within 30 days, except where retention is required by law.
8. Data Retention
We retain your data for as long as necessary to:
- Provide the Service to you
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
Retention periods:
- Account data: Until account deletion + 30 days
- Transaction records: 7 years (legal requirement)
- Security logs: 1 year
- Analytics data: 2 years (anonymized)
9. Children's Privacy
The Service is not intended for children under 13 years of age (or 16 in the EU). We do not knowingly collect personal information from children.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us at privacy@actionpal.net. We will delete such information promptly.
10. International Transfers
Your information may be transferred to and processed in countries other than your own. These countries may have different data protection laws.
When we transfer data internationally, we ensure appropriate safeguards are in place, including:
- Standard contractual clauses approved by relevant authorities
- Data processing agreements with service providers
- Compliance with applicable data protection frameworks
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- Posting the new policy on this page
- Updating the "Last Updated" date
- Sending an email notification (for significant changes)
We encourage you to review this policy periodically. Your continued use of the Service after changes constitutes acceptance of the updated policy.
12. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
- Email: privacy@actionpal.net
- General Inquiries: support@actionpal.net
- Website: https://actionpal.net/contact
For EU residents, you also have the right to lodge a complaint with your local data protection authority.
We are committed to protecting your privacy and being transparent about our data practices. If you have any concerns, please don't hesitate to reach out. Your trust is important to us.